Last update: December 20th 2023

The Eva Marsden Center for Social Justice and Aging respects your privacy. As such, we are committed to protecting the personal information of our users. We have adopted this privacy policy (the “Policy”) to be transparent about what data we collect, why we collect it, with whom we share it, how you can access it, and how to correct it, if necessary. In this policy, the terms “Eva Marsden Center for Social Justice and Aging,” “Social Prescription,”, “Clic Social”, “we,” “us,” and “our” refer to the Eva Marsden Center for Social Justice and Aging.

We recognize our obligation to manage your data responsibly. We do not and will not sell your data to third parties.

This policy applies to the use of the clicsocial.ca/en website. Please read it carefully to understand when you provide us with your data and how we use it. By using our website, you consent to the use of your personal information as described in this Policy.

In order to make this Policy as clear as possible, we have identified the occasions when a user could potentially share personal information with Clic Social. The Policy is therefore divided as follows:

• Learn more about Clic Social ;
• Sign up for Clic Social ;
• Use Clic Social ;
• Contact Us.

The information collected through these different sections will be discussed in more detail in this privacy policy. Information such as how your personal information is used, how and when it might be shared, how you can access and control it, how we ensure your information is secure and how to contact us will be discussed.

Learn more about Clic Social 

When you attempt to learn more about Clic Social, either by contacting us for more information or by browsing our website, various information will be collected.
We collect: IP address, information provided by cookiesor similar technologies, such as the type and version of browser you use to access our website, the page that brought you to our website, the amount of time you spend on our website, the pages you choose to visit, the time you spend on each page, and the date and time you access our website. We also collect information such as your browser identification, language, operating system, and geographic location. Information about your activities on our website, such as the areas you visit, is also collected. Finally, we collect information that you voluntarily provide to us when you first contact us
Why: The data collected allows us to analyze how our website is used and accessed, allowing us to enhance the functionality of the website and optimize it to better meet the needs of our users. This data also allows us to communicate with you to help you easily reach the information you are looking for about Clic Social. Please note that the information collected by cookies does not allow us to identify you personally. Also note that you can choose to decline the collection of cookies, either through your web browser or through the pop-up window on our website. However, by declining cookie collection, you may not be able to access certain parts or features of our website.

Sign up for Clic Social 

Once you have obtained the information you want about Clic Social, you may decide to register. When you create an account on our website, you will be asked for information such as your first and last name, email address, the organization you work for, your phone number and your address.
Why: We use this information to create your account on our website and to be able to identify front-line workers who use Clic Social. This information is also used to create your profile on our website, allowing our other users to know the identity of the practitioners who have created social prescriptions for clients who have been referred to them.
Please note, however, that if you refuse to provide us with the requested personal information, we may not be able to create your profile.

Using Clic Social 

Once your account with Clic Social has been created, you can now use our website to create client profiles, create social prescriptions or consult social prescriptions that have been referred to you. Several pieces of information will be collected when using our website.
We collect: last name, first name, email address, telephone number, age, gender and territory of residence and ethnicity of the customers for whom you create profiles. In addition, we collect certain information about the medical or socio-economic status of the clients for whom social prescriptions are created as well as the agencies and other resources to which these clients are referred. Finally, we collect the last date you logged into your account on our website as well as any information you voluntarily give us.
Why: We collect this personal information for statistical purposes and to allow the service providers to whom clients may be referred to identify and contact these clients. In addition, this information allows our staff to have an overview of the client’s situation and the intervention plans in place.
Please note that you must obtain the prior consent of any individual whose information you share on our platform.

Passwords: Only the unique password associated with the personal account created at the time of your registration on the Clic Social website allows access to this account. To protect the confidentiality of this data, you should not reveal your password to anyone.

Contacting Us

You may wish to contact us to provide feedback, report a problem, inform us of a change in the services provided by a resource or in their status, share the existence of a new resource, or simply ask us a question. As part of these communications, we will collect information such as your first and last name, your email address, the subject of your inquiry, and any other information that is voluntarily shared with us.
Why: We use this information to identify you and to respond to your inquiries or requests.

How do we use your information?

The submission of your personal information through your use of our site is governed by this Policy. As a user of our Site, you also agree to respect and protect the personal information of third parties.

Specifically, we use your data for the following purposes:

• To improve our Website by developing new features, conducting research, and maintaining current Website performance;
• To provide you with support regarding the use of our website;
• To provide you with requested services;
• To compile statistics to guide our business decisions;
• To communicate with you for account management purposes, for example;
• To ensure we meet our contractual and legal obligations to you; and
• To maintain our records.

Our Use of Cookies

When you visit our website, you may provide us with information via cookies or similar technologies.

Cookies are files that contain a small amount of data about a particular user. This data may include an anonymous unique identifier. Cookies are stored on the user’s computer or on the hard drive of another device. They allow us to tailor your user experience each time you visit our site.

The cookies we use serve up to four different functions:

1) Performance cookies: we use these cookies to improve Site performance.

2) Analytics cookies: We use these cookies to analyze how our visitors use our Site.

3) Functionality Cookies: We use these cookies to allow us to remember your preferences each time you visit our Site.

4) Essential Cookies: Some cookies are essential to the operation of our Site. Disabling these cookies will prevent you from accessing our Site or using any of its features.

Please note that you can ask our browser to disable the cookies we use. However, this may prevent you from properly accessing our website.

If you would like more information about cookies, you can visit the following website: https://www.allaboutcookies.org.

To learn more about the cookies used by Google: https://policies.google.com/technologies/cookies?hl=fr-CA

External links 

Clic Social website contain links to other sites. Clic Social is not responsible for the privacy practices or the content of such other sites. To protect your privacy, Clic Social recommends that you review the privacy policy of every site you visit.

With whom do we share your data and why?

We do not sell our users’ personal information under any circumstances. Your information is shared only in accordance with this Policy. this Policy, however, we may share your personal information with the following parties:

Third Party Providers: We may need to share some of your data with certain third parties in the course of our business. For example, we may share some of your data with our marketing agency or IT provider in the course of performing their duties or fulfilling a service contract.

Generally, the service providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our website through Likuid.com.

However, some third party service providers have their own privacy policies regarding the information we are required to provide to them when we use their services. With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information that they collect.

Once you leave our website or are redirected to a third party website or application, you are no longer governed by this Policy.

Parties with whom it may be legally required:we may disclose your information if required by law or if such disclosure is necessary to:

• Comply with the law or any legal process;
• Protect the rights or property of Clic Social;
• Protect the security of our Website, our users and their data.

Parties that may be involved in a financial transaction: we may transfer your data following a change of control, merger, liquidation, restructuring or other transaction involving Clic Social. The information required for this process will only be used to complete the transaction, and we will only disclose this information without your consent if permitted by law. We will take appropriate measures to protect the confidentiality of this information and will destroy it if the transaction is not completed or if its use is no longer necessary for the completion of the transaction.

Please note that you may leave our website by clicking on certain links on our website. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

Your rights

Data protection laws give you certain rights in relation to your information. In particular, you can:

• Request access to your data from us in order to verify your data. Please note that we reserve the right to ask you for additional information to prove your identity;
• Ask us to modify or rectify your data;
• Ask us to erase the personal data we have in our possession, unless we are required to retain it in order to comply with legal obligations, for example;
• Object to the processing of your data, unless we have legitimate reasons that would override your rights or interests or if we need to continue to process that data for the establishment, exercise or defense of a legal claim;
• Request us to restrict the processing of your data if it is incorrect, if you believe that our processing of your data is unlawful, or if we no longer need to process your data, but need to retain it for legal purposes;
• Request your data and personal information from us in an accessible format;
• Withdraw your consent to the processing of your personal data;
• File a complaint with the relevant authority if you believe that we are processing your data in violation of applicable data protection laws.

Access and Control of Your Data

You may review, edit or delete your personal information through your account, by emailing us through our “Contact Us” section on our Site, or at the contact information available at the end of this Policy. We will respond to your request as quickly as possible. Please provide us with sufficient details so that we can identify you and respond to your request.

Where your data is stored

Your personal information is hosted on Likuid’s servers, located in Quebec.

How long we keep your data

We will retain all information collected for as long as it is necessary to fulfil the purposes for which it was collected or for other essential purposes such as meeting legal obligations. We will destroy this data at the end of this period, or if you decide to withdraw your consent. If you so request, once your data has been deleted, you will receive confirmation that your request has been processed.

Security

To protect your personal information, we take reasonable precautions to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed in an inappropriate manner.

For example, our Website uses the HTTPS protocol for communications, secured by an SSL certificate. We also ensure that personal information in our possession can only be accessed by individuals who need to access it in order to do their jobs. The information shared with Clic social is also encrypted.

If you have any questions about the security of your personal information, please send us an email via the “Contact Us” section of our website.

Age of Consent

We do not solicit or collect personal information from minors under the age of 14 without the consent of the parent or guardian. If you become aware that a minor under the age of 14 has provided us with personal information without your prior consent, please contact us so that we may destroy the information collected.

Commission d’accès à l’information du Québec

If you are not satisfied with our response to a request for your personal information, you may contact the Commission d’accès à l’information du Québec, the public body responsible for overseeing personal data management and processing practices in Quebec.

Address :

Suite 900
2045 Stanley Street
Montreal (Quebec) H3A 2V4

Telephone: 514 873-4196
Fax: 514 844-6170

Toll free telephone: 1 888 528-7741
E-mail: cai.communications@cai.gouv.qc.ca

Website: http://www.cai.gouv.qc.ca

Changes to the Policy

We reserve the right to change this Policy at any time; please check back frequently. Unless otherwise stated, changes to this Policy are effective immediately upon posting on our Site. If we make changes to this Policy, we will notify you here of the update so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Questions and Contact Information

If you wish to access, correct, amend or delete any personal information we have about you, make a complaint, or if you simply want more information, you may contact us at the following coordinates:

Eva Marsden Center for Social Justice and Aging

To the attention of responsible party for the protection of personal information
88 Ballantyne Ave
Montreal West, Quebec
H4X 2B8, Canada
(514) 487-1311
direction@emcmtl.org